Contact - solar-sequoia

Get in Touch

Whether you have questions about our services, want to discuss your pet's specific needs, or are ready to book an appointment, we are here to help.

Our Location

42 Eucalyptus Lane
Richmond, VIC 3121
Australia

Email

[email protected]

Business Hours

Monday - Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: 9:00 AM - 2:00 PM

Response Times

We aim to respond to all enquiries within 24 hours during business days. For urgent matters regarding pets currently in our care, please mention this in your message subject line.

Send Us a Message

Subject

Your Name

Email Address

Your Message

Visit Our Facility

We welcome prospective clients to visit our premises before booking. Seeing where your pet will be cared for can provide valuable peace of mind, and it gives us an opportunity to meet your companion in advance.

Please email us to arrange a convenient time for your visit. Tours typically take around 20 minutes and include a walkthrough of our grooming stations, play areas, and resting zones.

Communication Notice: Email responses are provided during business hours only. While we strive to respond promptly, complex enquiries may require additional time for a thorough reply. Information provided via email does not constitute a binding service agreement until confirmed through our booking process. For emergencies involving your own pet, please contact your local veterinary clinic directly.